Aug 31, 2004

Out and about for errands so we stopped at Wendy's for dinner. There must have been some kind of district manager there or something - as we pulled up to the drive-in, I heard him stress "2 seconds per customer" to the servers at the window. 2 seconds! WTF?

I told the poor guy and girl that after watching them race like that, I felt too stressed to eat the damn stuff.

Sitting in a long line can be annoying. But sitting in a long line and then finding out, too late, that they didn't get your damn order right because they were trying to set the land speed record would send me off the planet. How about the value of a genuine smile or a hello? How about feeling that the person took at least enough time to be sure you got what you ordered? Oh, and how about an "efficiency expert" without the huge gut that makes you think he's been eating too much fast food and maybe you should rethink this.

Well, Mr. Wendy Man, your service may be fast, but I don't think I'll be too quick to go back. Maybe you should channel Dave and ask him where the old-fashioned friendly atmosphere went. And while you're at it, work on those damn fries. They are dry as hell.

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